FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At Fresh™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you!
Can you tell me more about your shipping process?
Absolutely! We work with carefully selected global suppliers to bring you great products at great prices.
📦 Processing time:
Orders are typically processed within 1–3 business days.
🚚 Delivery time:
Standard delivery takes approximately 7–15 business days, depending on your location and the product’s origin.
🔍 Tracking your order:
Once your order ships, you'll receive a tracking number via email. You can also check the status at any time here.
🛫 Split shipments:
If your order contains multiple items, they may be shipped separately to ensure faster delivery.
If you have any questions about your order, feel free to contact us – we’re here to help!
Have further questions? Contact us
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
We care about the planet – and so do our partners. 🌍
We work with suppliers who are committed to more sustainable practices, such as reducing packaging waste, offering eco-friendly materials, and minimizing overproduction through on-demand manufacturing.
We’re continuously working to improve transparency and sustainability across our product range. If you’d like to know more about a specific product, feel free to contact us!
Where are your products made?
We partner with a range of trusted suppliers, mainly from Europe and North America, to source our unique products.
Each item is carefully selected for quality, functionality, and value.
We’re always working to ensure our partners meet ethical and safety standards.
Do you offer samples of your product?
We currently do not offer samples, but we strive to provide detailed product descriptions, photos, and customer reviews so you can shop with confidence.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, NEON BASKET!"
Sofia R. Alberta, Canada.
